NPMD Secure Document SMS
SMS opt-in call-to-action proof
The current SMS carrier registration lists All Seniors Foundation as the brand for NPMD messages. The patient chart has one staff-assisted SMS consent workflow with three independent choices: appointment, follow-up, and signature-request texts. The current registered campaign scope covers secure-document messages; appointment and follow-up coverage requires separate carrier review before those texts are enabled.
This page shows the chart disclosure and staff attestation used when recording the signature-request choice. It is not a public signup or evidence that a particular patient has consented. These messages are not marketing or promotional messages.
Where the opt-in appears
- Clinic staff confirms the patient's current mobile number in the chart and presents the shared disclosure for all three optional SMS categories.
- Staff identifies whether the patient or an authorized representative gave consent, confirms the disclosure attestation, and enables only the chosen category. The signature-request switch is independent of appointment and follow-up switches.
- A recipient may decline texts and use email or another contact method. SMS consent is optional and is not required to receive care, services, or documents.
- When the signature-request category is authorized for the current phone, an eligible secure-document workflow may send transactional signing links and reminders with STOP and HELP instructions.
Illustrative chart consent state
Staff records the choice in the authenticated patient chart. This public, read-only example contains no patient data and cannot record consent. All three categories start off; the actual chart saves each selected category separately.
Example staff-assisted patient chart workflow
Current mobile number confirmed by staff
NPMD may send the selected transactional text-message categories, including appointment confirmations and reminders, follow-up scheduling reminders, and secure document review or signature requests. Message frequency varies by care event or document packet. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to receive care or services. Appointment and follow-up Privacy Policy: https://www.npmd.app/sms-patient-care-privacy. Terms: https://www.npmd.app/sms-patient-care-terms. Secure document Privacy Policy: https://www.npmd.app/sms-privacy. Terms: https://www.npmd.app/sms-terms.
Staff identifies Patient or Authorized representative and confirms: I confirmed the current mobile number, presented the NPMD SMS disclosure, and the patient or authorized recipient affirmatively agreed to the category I am enabling.
- Appointment texts: Off by default
- Follow-up texts: Off by default
- Signature-request texts: Off by default
Program details
- Current registered SMS brand: All Seniors Foundation (A2P 10DLC).
- Patient chart choices: appointment, follow-up, and signature-request texts are independent.
- Currently evidenced campaign use: secure document review and e-signature notifications.
- Message frequency: varies, typically up to 4 messages per document packet.
- Opt-out: recipients may reply STOP to opt out.
- Help: recipients may reply HELP for help.
- Support: care@npmd.com or (818) 533-8393.
- Carriers are not liable for delayed or undelivered messages.